Privacy Policy

Introduction

Gators & Ghosts ("we," "our," or "us") operates the website gatorsandghosts.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Fill out our contact form (name, email, phone number, message)
• Book a tour through our website (booking details, payment information)
• Subscribe to our email newsletter
• Communicate with us via phone, email, or in person

Information Collected Automatically

When you access our website, we may automatically collect certain information about your device and usage, including:

• Browser type and version
• Operating system
• IP address (anonymized)
• Pages visited and time spent on pages
• Referring website or source
• Device type (mobile, desktop, tablet)

How We Use Your Information

We use the information we collect to:

• Process and confirm your tour bookings
• Respond to your inquiries and provide customer support
• Send you booking confirmations and important updates about your tours
• Send promotional communications (only if you've opted in)
• Improve our website and services
• Analyze website traffic and usage patterns
• Comply with legal obligations

Information Sharing

We may share your information with third parties in the following circumstances:

Tour Operators & Partners

When you book a tour, we share necessary booking information (name, contact details, tour date) with the tour operator to fulfill your reservation. Our tour partners are contractually required to protect your information.

Service Providers

We use trusted third-party services to operate our business:

• Rezdy - Our booking platform that processes reservations and payments
• Google Analytics - Helps us understand website traffic (anonymized data)
• Resend - Email service for contact form submissions

Legal Requirements

We may disclose your information if required by law, court order, or government request.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Booking Cookies: Remember your selections during the booking process (Rezdy)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Our website uses HTTPS encryption for all data transmission. Payment processing is handled by our PCI-compliant booking platform, Rezdy.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to processing of your personal information

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, delete your personal information, and opt out of the sale of your personal information.

We do not sell personal information. To exercise your CCPA rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.